Great Business Leadership: learn to control that inner chimp!

Mike Gaffney managing director at LEAPA key aspect of great business leadership is recognising and negotiating new business opportunities, and that requires high levels of self-awareness. I asked LEAP’s managing director Mike Gaffney to recommend some reading material with a focus on personal development. His recommendation is one that the entrepreneur can use to increase both self-awareness and business profits.

‘Mike, any recommended reading for busy business leaders and entrepreneurs over the Christmas break?’
The Chimp Paradox by Dr Steve Peters. It is an entertaining, engaging and hugely insightful book. It’s an incredibly powerful mind management model that can help you become a happier, confident, healthier and more successful person.  The Chimp Paradox explains the struggle that takes place within your mind and then shows how to apply this understanding to every area of your life.

We talk a lot about business and leadership and improving your ability to deal with various situations. The Chimp Paradox explains how the human brain works in three basic parts. In each of us there is the reptilian brain of the chimp (emotional), the human brain (logical) and the computer brain (sub-conscious).  Understanding this enables you to recognise how the mind works, understand and manage emotions and thoughts, and manage yourself more effectively in stressful situations.

For example, it explains why when we are in traffic and a car cuts in front of us, the chimp within us jumps furiously up and down and beats its chest. Later on the human brain wonders why we got so excited about it. However, to avoid this, if the computer part of the brain has a pre-programmed calm response to the rude driver, the chimp can be directed by this pre-programmed response to relax and not get excited over a minor event.  Try it.

The book is about understanding this dynamic struggle inside each of us, and how to manage your own chimp, and how to use the chimp to protect you in dangerous situations. It’s an engaging read, both enlightening and humorous, and it does shed light on why we behave in certain ways, particularly when we’re under pressure and feel threatened.”

“You develop practical approaches to being more aware of the situations you are in…which is a much more mature form of leadership.”

Why do you recommend this book to business owners?keep calm and control the chimp
Business owners are aware that how well they manage themselves is critical to getting the right outcome in their day to day activities. It is not always about being right themselves, it is about ensuring the right outcome is achieved. That can often mean allowing a member of the team to be the hero, as opposed to the leader always having the answers.  We know this intuitively, however it is difficult to change existing behaviours.  The Chimp Paradox helps you address this.

It teaches you how to set up warning signs for yourself; how to get over yourself and your sense of self- importance, and how to avoid always beating your chest like that inner chimp. You develop practical approaches to being more aware of the situations you are in, and how you can better manage those situations to secure the right outcome, which is a much more mature form of leadership.”

In interview with Des Kirby
Feel free to leave your own recommendations in the comment box below. Thanks.

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Irish Executives Summit 2011

Des Kirby digital marketer at LEAPThere was a sense of history in the making today at the Radisson Hotel in Galway. In the midst of Greek default threats and ominous warnings for the Eurozone, a group of entrepreneurs gathered in the conference room determined to find solutions not excuses. John Keogh, Senior Vice President of GS1 Global Office and founder of Irish Executives, kicked off proceedings by talking about the idea of business people connecting online and then meeting offline. With a membership of over 8000 on Linked In, and rising, this Summit was about turning that virtual community into a real world networking experience. There were four key themes on the day; cloud computing, social media , leadership and the Irish diaspora. It was clear that Mr. Keogh is keen to mobilize Irish people around the world, not just in Ireland, and social media makes this goal more attainable than ever before.

Cloud computing is still a phenomenon that a lot of people are unclear about, but a panel comprising executives from Goshido, Blueface, Big Dogg and Microsoft helped clarify matters. Put simply, cloud services are a way to reduce costs and increase efficiency. Firstly, cloud companies act like a utility service that can provide your IT needs without having to worry about internal servers, breakdowns or security issues. Secondly these services are relatively cheap compared to traditional IT costs. The panel also seemed excited about Cloud Telephony, with one member proclaiming that ‘renting a fixed line is dead.’ Really? Well apparently with the increase in mobile device intelligence we have now reached an age where there may not even be a need to rent an office space for some businesses. There is no large hardware or capital costs involved either. With cloud utility companies and cloud telephony, many companies can now save themselves a small fortune on rent, bills and IT costs. According to the panel 50{aa1e4c34c9c0f46e0a1f04e30c2eb1b9efaea7a47ed6ca6f324476e114da37f4} savings are now the norm; welcome news in this current economic climate. Microsoft’s Declan McGovern emphasized mobility as the big advantage of cloud services, ‘you can work from home, hotels, wherever’. Other major advantages are that they are easy to implement and cloud companies provide their customers with all the latest software developments. Whether there are extra charges for the updates wasn’t made clear. What is clear is that the cloud is changing the business environment. The panel left us in no doubt that cloud computing is the way to go for businesses who want to embrace a more cost effective future.

Kingsley Aikins from www.networking- is a man with a long history of supporting Irish business and gave a very interesting talk on the concept of diaspora. Kingsley maintains there are many Irish diaspora from over 5 million in the UK to 500,000 in Argentina. Would you have guessed there are that many with Irish blood connections in one single South American country? No, nor would I, in fact Argentina wouldn’t enter my head as a major cultural or commercial connection. Citing Israel as another example, these diaspora have the power to transform entire economies. And it goes beyond economics; Irish American diaspora played a part in the Northern Ireland peace process. Other examples of governments reaching out to the diaspora include India, China and Taiwan. Interestingly, several people mentioned Farmleigh and the Global Irish Economic Forum which is coming up shortly. The idea of a globally connected Irish community is gaining momentum.

One of the highlights of the day was a live demo of the Irish Executives TV channel where a speaker connected live with a Summit participant called Martin Lynch in Toronto as the conference was taking place. Martin was able to give us a live slide demonstration called ’What have the Romans ever given us.’ It highlighted some of the contributions Irish people have made to the world from architecture to submarines. The slide show wasn’t the focus; the focus was the fact that this was real time TV broadcasting across the web specifically for the Irish Executives audience and that was pretty cool. It was also a reminder that the people behind the Summit are serious about building a global Irish community that reaches out to each other.

But the innovations didn’t end there. John Keogh also announced a competition titled Inspire Ireland, with €150,000 in investment money up for grabs. Any companies that can inspire a business idea that contributes to the Irish economy are welcome to enter the competition which is scheduled for the end of September.  John also announced the beginning of Irish Executives Press also to be launched later in the month. As I understood it, the IE Press will publish ebooks written by those interested in a particular subject e.g. Lean Manufacturing. The writing and editing process takes place over 8 – 12 weeks. Judging by the level of experience and talent at the conference I’m sure there will be plenty of people interested in contributing to this new facility. Fancy getting your own ebook published? Then stay tuned in to the Irish Executive group on Linked In for updates.

There were a couple of workshops that took place at the Summit too. Social Media led by Niall Harbison and Niall Devitt and a 21st Century Networking workshop led by Kingsley Aikins and Ed Kelly. I attended the Social Media workshop as I’m currently in my own developmental process of learning how to utilize social media platforms. I figured I might pick up some tips here and I did. One tip, from Niall Devitt, was simple in its theory but worth bearing in mind for any social media newcomers like myself, that is to listen to the online conversations. Seems obvious, but only to the more experienced tweeters and Facebook campaigners. For the greenhorns it is a vital message. We must learn to pick up on the rhythm of the conversations happening online and then target the ones relevant to our business. There’s little to be gained and too much time lost in conversations with everyone and anyone. Networking and building meaningful relationships is a learning process that starts with listening to the ‘noise’ online and deciphering the pertinent from the irrelevant. Another useful tip offered by the workshop panel concerns blogging, and it relates to the comments box. The advice was to interact with other blogs, leave comments in other writer’s boxes as a means of opening up lines of communication. It’s all part of the culture of online relationship building. Further tips from the director John Breslin, included avoiding the hard sell, a big no-no in the social world. Online communities are about sharing, informing, educating, connecting, trusting. But of course the social networks are no longer just there for amusement. They may have started out that way but the virtual world has splintered into various groups and one of them is the business group and this group wants tangible results not just cosy cyber relationships.

Our own Mike Gaffney, CEO of LEAP, was on the Leading People panel that also comprised Dr. Briga Hynes (UL) and Colm O’Brien (Carambola Kidz). Mike pointed out that leadership is something that can be taught and 86{aa1e4c34c9c0f46e0a1f04e30c2eb1b9efaea7a47ed6ca6f324476e114da37f4} of leaders are according to Stanford research. Self- awareness is the critical factor here and Mike did a good job of clarifying an issue which still confuses many business owners. That is the issue of growing your business as opposed to managing its day-to-day operations. Too many company owners think they can, and should, be doing both. But leadership is about being comfortable in the leader’s role and allowing managers to get on with the daily operations. As Mike pointed out, some CEO’s can become too involved in management activities and become more of a hindrance than a help. There was a large crowd in the conference room and I’m sure this message resonated with many of them. I think a good example of Mike’s philosophy of leadership in action was Liam Ryan of BMS Ireland. BMS produce torque tools and abrasives and Liam has grown his business by focusing on innovative products for the market. He spoke plainly but wisely about his business – ‘I am not an engineer so I hired engineers to do the work.’ Liam is clearly a man who knows how to separate his leadership role from that of the management. It is easy to see why he won the SFA National Small Business Awards 2011. Both Mike Gaffney and Liam Ryan have a clear and pragmatic style of talking that appealed to me on the day and I think a lot of others appreciated it too. Conferences such as this can sometimes cause a sense of bewilderment when faced with the overwhelming expertise that many entrepreneurs have. With some speakers I occasionally find myself thinking ‘what the hell is this guy talking about?’ So it was good to have some panellists who are prepared to speak plainly on issues like leadership, executive coaching and management roles.

The innovation panel included Siobhain Duggan of GS1 Ireland and Craig Meek founder of Powow. At the end of the conference I wanted to get some other people’s perspective on the day’s events and these two participants kindly agreed to share their thoughts on the Summit. Siobhain had this to say:  “Fantastic idea to bring executives together and to share ideas and experiences. I learned a lot from the various speakers and will definitely be an active member in the network in the future. I look forward to seeing Irish Executives evolving to help Irish businesses.”

Craig’s thought of the day was: “It was a very energized day with the collaboration through Irish Executives TV to set up a platform. But Peter’s insight was the highlight of the day.” The Peter he referred to was probably the highlight of the day for many people, that is keynote speaker Peter Hinssen, who delivered a very funny talk on where we are now in the world of technology. Accompanied by a slide show on the big screen that was as slick and polished as Peter’s performance, he focused primarily on the topic of his second book The New Normal.  The basic concept of The New Normal is that we are only halfway through the digital revolution and there are still a lot of changes ahead. God help us! Peter is a funny guy and had the crowd laughing for over an hour. But there isn’t enough space here to dissect his concept. I guess you’ll just have to buy the book. Or go visit him at  I also asked Peter for his thought of the day. He had this to say: “This was the first time a virtual group became physical, where the group dynamic became tangible.”

Niall Devitt’s thought of the day was, “the Summit was about redefining what it means to be Irish. Rediscover our outlook and perspective.” Mike Gaffney  thought the Summit was “an inspiring conference and a huge credit due to John Keogh and everyone involved in organizing it. Great to see everyone so energized after it.” But I guess the final thought of the day has to come from the man who started the whole Irish Executives ball rolling. John Keogh said: “Reach out in Ireland and outside Ireland and let the world see what we have to offer.” People most certainly are reaching out and who knows what collaborations might result from today’s Summit. Perhaps some of them might come back next year to let us know. That is, if there is another Summit. I for one hope there will be, until then happy networking.


Des Kirby